PKR500 Privacy Policy

PKR500 is an online gaming and sports betting platform built specifically for players in Pakistan. When you register an account, make a deposit via JazzCash or Easypaisa, place a bet on cricket or PSL, or simply browse the site, you share certain personal information with us. This Privacy Policy explains what that information is, why we need it and how we protect it.

By using the PKR500 platform — whether through a browser or mobile device — you acknowledge that you have read this policy and consent to the collection and use of your information as described here. This policy works alongside our Terms and Conditions and Responsible Gaming Policy to form the complete framework governing your relationship with PKR500.

We try to write these things in plain, straightforward language rather than hiding important information behind complicated legal phrases. If anything here is unclear, our support team is available around the clock to help explain.

The types of personal information PKR500 collects depend on how you use the platform. Below is a breakdown of the main categories:

We only collect data that is genuinely necessary for operating the platform and serving you as a player. We do not collect sensitive categories of data such as biometric information, health records or political opinions.

PKR500 collects your personal data through several channels:

• Direct interactions: When you register, fill in your profile, make a deposit, contact support or respond to a promotion, you provide data directly to us.
• Automated technologies: As you use the platform, we automatically collect technical and usage data through cookies, server logs and similar tracking mechanisms.
• Payment providers: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, those providers share transaction reference data with us to confirm payment status.
• Identity verification services: If you are asked to verify your identity, we may use a third-party verification provider that cross-references the documents you submit against official records.
• Fraud prevention partners: We receive signals from fraud detection services to help identify suspicious activity and protect your account.

PKR500 uses your personal data for the following purposes:

• Account management: Creating, maintaining and securing your account, verifying your identity and age, and managing your login credentials.
• Payment processing: Handling deposits and withdrawals in PKR, verifying payment methods, preventing payment fraud and maintaining financial records.
• Platform personalisation: Remembering your preferences, displaying relevant sports markets such as PSL and T20 cricket first, and tailoring promotions to your activity.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality and compliance purposes.
• Security and fraud prevention: Monitoring for suspicious activity, enforcing our Terms and Conditions, and protecting the platform from misuse.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling, applying deposit limits and session reminders that you have set, and processing self-exclusion requests.
• Platform improvement: Analysing how players use the platform to fix bugs, improve performance and develop new features that serve Pakistani players better.
• Legal compliance: Meeting our obligations under applicable record-keeping and anti-money-laundering requirements.

PKR500 does not use your personal data for automated profiling that produces legal or similarly significant effects on you. Any automated monitoring — such as fraud detection — is subject to human review before any account action is taken.

PKR500 does not sell your personal information. We share data only when it is necessary to operate the platform, and only with parties who are bound by appropriate data protection obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, Visa/Mastercard and our banking partners, who receive only what is needed to process your transaction.
• Identity verification providers: Third-party KYC services used to verify your identity and age when required — these providers are contractually prohibited from using your data for any other purpose.
• Game content providers: Software studios that supply casino games and live dealer tables to the PKR500 platform. They may receive session data necessary to deliver and settle games.
• Fraud detection and security services: Partners who help us identify and prevent account fraud, bonus abuse and money laundering.
• Legal and regulatory authorities: Where we are required by law or a valid legal process to disclose information, we will do so. We will notify you where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors and consultants who are bound by professional confidentiality obligations.

All third-party service providers working with PKR500 are required to process your data only according to our instructions and in line with applicable data protection principles. We do not allow them to use your data for their own purposes.

Because PKR500 processes financial transactions, we have specific practices around payment data security that go beyond general personal data handling.

PKR500 does not store full debit card numbers, CVV codes or mobile wallet PINs on our servers. Payment credentials are tokenised by our payment processing partners and the full sensitive data never passes through PKR500 systems in its raw form.

For mobile wallet payments via JazzCash and Easypaisa, we receive confirmation references and transaction IDs from the provider once a payment is confirmed. We do not see or store your JazzCash or Easypaisa account PIN at any point.

All deposit and withdrawal transactions are recorded in your account history in PKR. This transaction history is retained as part of your account records and is used to verify payment disputes and support withdrawal requests. You can view your full transaction history in the cashier section of your account at any time.

PKR500 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. A cookie is a small text file placed on your device when you visit the platform.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, keep your account secure and remember items in your betting slip. You cannot disable these without affecting core platform functionality.
• Performance and analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and anonymised. We use it solely to improve the platform experience.
• Functional cookies: These remember your preferences such as language settings, preferred sports markets and display options, so you do not have to reset them every time you log in.
• Security cookies: These support our fraud detection systems by helping us identify unusual login patterns or suspicious device activity.

PKR500 does not use cookies to serve you third-party advertising or to track your activity on other websites. You can manage cookie settings through your browser preferences. Blocking certain cookies may affect the functionality of some features of the platform.

PKR500 retains your personal data for as long as your account is active and for a period after account closure as required for legal, financial and compliance purposes.

• Active accounts: Data is retained for the full duration your account is open and used to operate all account features.
• Closed accounts: After account closure, core identity, financial and transaction records are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Support communications: Customer support records are retained for three years following the resolution of the relevant query.
• Marketing preferences: If you have opted in to promotional communications, your preferences are retained until you opt out or close your account.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with you. Anonymised aggregated data — such as general platform usage statistics — may be retained indefinitely as it no longer constitutes personal data.

If you close your account and later request deletion of your data, we will process that request subject to any overriding legal obligation to retain certain records. We will inform you clearly if any data must be retained beyond your deletion request and explain the reason.

PKR500 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure.

• SSL/TLS encryption: All data in transit between your device and PKR500 servers is encrypted using industry-standard protocols.
• Encrypted data storage: Sensitive personal data stored on PKR500 servers is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within PKR500 is restricted on a strict need-to-know basis. Staff who handle your data are trained in data protection obligations.
• Two-factor authentication: Optional 2FA is available on all PKR500 accounts and is strongly recommended to add an extra layer of protection to your login.
• Fraud monitoring: Automated systems continuously monitor accounts and transactions for unusual patterns. Suspicious activity triggers a manual review before any funds are moved.
• Regular security reviews: PKR500 conducts periodic security assessments to identify and address vulnerabilities in the platform infrastructure.

In the event of a data breach that poses a significant risk to your rights, PKR500 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

You have the following rights regarding the personal data PKR500 holds about you. To exercise any of these rights, contact our support team with your request and account username.

PKR500 will respond to all data rights requests within 30 days. In complex cases we may extend this period by a further 30 days and will notify you if this is necessary. There is no charge for exercising your rights, though we reserve the right to charge a reasonable fee for manifestly excessive or repetitive requests.

PKR500 is strictly an adult platform. We do not knowingly collect, store or process personal data from anyone under 18 years of age. The registration process requires players to confirm their date of birth, and we may request proof of age at any point.

If PKR500 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately, close the associated account and — where a deposit has been made — return funds to the original payment source where possible.

If you are a parent or guardian and believe a minor has registered on PKR500, please contact our support team immediately so we can take appropriate action without delay.

PKR500 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. The date at the top of this page shows when the policy was last updated.

When we make material changes — changes that significantly affect how we use your data or your rights — we will notify registered players via a notification on the platform or by email to the address on your account. We will give you reasonable advance notice before material changes take effect.

Continued use of the PKR500 platform after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to close your account before the changes take effect.

We recommend reviewing this page periodically, especially before making a significant deposit or enabling new account features. Older versions of the policy are available on request from our support team.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the PKR500 support team.

You can reach us via live chat on the platform, which is available 24 hours a day, seven days a week. Alternatively, you can contact us by email at [email protected] — please note this is plain text only and not a clickable link. Include your registered username and a clear description of your request so we can assist you as quickly as possible.

For responsible gaming queries — including self-exclusion requests, deposit limit adjustments or session reminder settings — please visit the dedicated Responsible Gaming page, where you will find direct links to all available tools within your account.